Need some help?

Here are some of the questions most frequently asked by our customers

Yes, we are always on duty, even in the event of a pandemic.

Expect a delay of 5-7 days on packages due to the pandemic.

Order processing and delivery times are slightly longer than usual.

Following the health crisis, our warehouse is disinfected after each shift (2 times a day). All our employees wash their hands before starting to prepare your orders and all materials are cleaned after use.

No more than 2-3 of us work at the same time in our warehouse.
Every employee present wears a mask
Disinfects their hands several times during their shift

Although the majority of our lashes are suitable for more than one type of eye shape, we recommend that you read the product sheet to better guide you.

Our lashes are made of bionic fibers
The strip is made of 100% cotton with ten (10) micro-magnets.

Bionic fibers are 100% vegan (synthetic) hair thanks to advanced bionic fibre technology. Fibres that are 98% similar to mink hair.

All of our products are in high demand, so it is possible that the desired item is unfortunately a victim of its own success and is not available at the moment. We strongly recommend that you enter your email address under the product description and wait for our re-stock email.

Our magnetic eyeliner is made from non-toxic, animal cruelty free ingredients and is free from parabens and glues/adhesives. It is still recommended that you test it on your hands before applying it to your eyes to avoid any allergic reactions.

Can be used up to 60 times
Long lasting, so no stress
Six (6) models of false eyelashes (many more models to come)
There is something for every eye shape, every style and every occasion.
Top quality
Handmade
10 micro-magnets
Once they are in place, they stay in place.

NO. The magnetic eyeliner is not sold with the magnetic lashes.

Here is the list of ingredients for the recipe. Bring to the boil (ahaha, you've got to be kidding)

Water - Acrylate copolymer - PVP - Dcyl Glucoside - Propylene Glycol - Alcohol - Phenoxyethanol - Ethylhexyglycerin - Caprylyl glycol - CI 77499 - Iron oxide.

Lift the lash strip from the outer corner and gently remove it from the outside to the inside of the eye. Using tweezers, remove excess eyeliner from the magnets, then clean with an oil-free micellar solution. Store them in the original lash box.

YES, it is possible. When we prepare your order, we look carefully at the names and delivery addresses to make sure there are no errors or similarities between the orders.

If there is, we combine these orders together to make one shipment.

Please note that if you have paid a delivery charge more than once, we will not be able to refund you or give you any credit.

In all orders, without exception, we include the invoice with the order number on it. For some reason, we might forget to insert the invoice inside your package. If this is the case, please do not hesitate to send us an email via cssc@support.mahui.ca . Your invoice will be sent by email or fax.

Please note that our shop is in Canadian dollars ($CAD), you may be charged more or less than the amount shown, depending on the currency of your card issuing country. We recommend that you change the currency of the site to that of your card issuing country.

There are several possible reasons. We invite you to contact us via email cssc@support.mahui.ca for more information.

There are several possible reasons. We invite you to contact us via email cssc@support.mahui.ca for more information.

YES, always

Credit/debit cards (Visa, MasterCard, American)
Paypal
Interac transfer (Canadian residents only)
Sezzle (4 equal payments without interest)

Promo codes will not deduct taxes or delivery charges unless stated.

All sales are FINAL sales. Due to the nature of our products, we do not offer refunds or exchanges, except in the case of damaged products.

If you receive a defective item, please send an email (within 14 days of the day of purchase (excluding holidays or weekends) to cssc@support.mahui.ca :

Full name
Order # (MHCA000****)
Date of order
Date of receipt of the package
Photo(s) of the item

If the item is found to be defective by our customer service team, you will be entitled to a refund or replacement of the same item at no extra charge.

We deliver worldwide

We are in QUEBEC, so your packages will be delivered from Granby (QC) Canada.

For the moment, we only offer this service to customers living in the Granby area.

Contact us to schedule a pick-up at the shop (cssc@support.mahui.ca).

Delays may vary from country to country, but are no more than 15 working days from the date of dispatch.

UPDATE: Please allow an additional 5-7 working days for packages to arrive due to the pandemic.

We are NOT RESPONSIBLE if your package is lost, stolen or damaged in transit. It is important to write the correct postal address, not PO BOX, to avoid loss.

If there is a mistake in your postal address, please contact us as soon as possible to limit lost orders: cssc@support.mahui.ca (with order number and e-mail address).

If you wish to have your order reshipped, you will be charged a reshipment fee of $4.99.

Please write to us (cssc@support.mahui.ca) within 6 hours of your purchase, so that we can change the delivery address, after which the parcel will be sent to the registered address and we will unfortunately not be able to exchange it or refund you.

Alternatively, contact your local post office to reroute your parcel in case of error.

If you wish to have your package reshipped, you will be charged a reshipment fee of $4.99.

Depending on the value of your order, you may have to pay customs fees. The person receiving the package is responsible for paying these charges.

Unfortunately, these costs are beyond our control and vary from country to country and customer to customer, so we cannot predict the amount accurately.

All packages that are returned to our warehouse will be refunded.

Please note that shipping and handling charges are non-refundable and will be deducted from your refund.

If you wish to have your package reshipped, you will be charged a reshipment fee of $4.99.

Our warehouse is located in Haute-Yamaska (Granby) in the province of Quebec, Canada.

5 Comeau Street, Suite #8, Granby, J2H 1K7, QC, CA

NO. Although this practice is entirely legal, we prefer to have total control over the process and the quality of our products.

NO. We prefer to have total control over the process and the quality of our products.

MAHUI was officially launched on June 20 2020 at 11:00 AM, but the long creation process started on February 20 2020 in the evening.

Start of creation: February 20 2020
Incorporation: May 07 2020
Official launch & first collection: June 20 2020
Registration (trademark): May 21 2021
#MahuiInEurope: August 28 2021

#MahuiInUS: January 10 2022